Aug 3, 2021 - Truduct Privacy Policy


Revision 3: August 2021


We are committed to protecting your privacy.  This policy explains how we collect, use, store and share your personal data.   


Truduct Products Limited (registration number 1223317, England) is responsible for your personal data.

Registered office:

Foundry House, Maypole Fields, Halesowen, West Midlands B63 2QB, England.

If you have any questions in relation to this policy or generally relating to how your personal data is processed by us, please contact us:

By letter addressed to:

Truduct Products Ltd, Foundry House, Maypole Fields, Halesowen, West Midlands, B63 2QB;

Or by email to:


The personal data we collect may include:

  • General information, such as your name and contact details (including your postal address, business address, telephone number, fax number, mobile phone number and e-mail address)
  • Payment and identity verification information, such as bank account details to facilitate payments, credit card details if you use that as a payment method, and related billing information.
  • Publicly available information, such as company and personal searches, and credit agency reports.
  • General business information processed in a contractual relationship with Truduct, which is voluntarily provided by you.
  • Details of when you visit our premises, such as your vehicle registration details, CCTV footage and on-site security imaging.

Please note that we may combine personal data we receive from other sources with personal data you give to us and personal data we collect about you.


We collect some of your information directly from you, information that you give to us, information that we collect during your visits to our website or premises, or through your communications with us. We also obtain some information from other third parties, including reference checks.

Information that you give us

You may share personal data about yourself and your circumstances by:

  • filling in forms and sending them to us;
  • filling in forms on our websites;
  • giving us information about yourself in any communications with us either by telephone, e-mail, post or otherwise, either in connection with your account or to report a complaint or issue;
  • signing in at our premises;

You are not obliged to provide your personal data to us.  However, if you do not provide your personal data to us, we may not be able to provide goods or services to you, receive goods or services from you, respond to your queries, or allow you onto our premises.


Information that we collect about you

We collect personal data about you:

  • when you complete new customer or supplier forms and send them to us;
  • when you visit our websites and submit enquiry forms;
  • if you visit our premises;
  • when you call us;
  • from information that is publicly available through industry associations, to which you and/or we belong or subscribe to, integrity databases, and/or regulatory authorities.

Information that we receive from other sources

We may receive personal data about you from other third parties, including:

  • credit agencies and taxation authorities (which are publicly accessible information sources) for verification of you and/or your business;
  • information about directors and officers (which is a publicly accessible information source);
  • where we request references, and VAT and credit checks if you are applying for an account with us.


We may use your personal data for the following purposes:

Necessary for the entry into or performance of a contract

When you enter into a transaction with us, a contract between you and us will have been entered into. In order for us to fulfil our obligations under such contract (e.g. to allow you to place an order for goods or services, or for you to supply goods or services to us), we will need to collect, process and share (as further detailed below) your personal information. Failure to provide the requisite personal information when placing your order and financial information on entering into the transaction or objecting to this type of processing / exercising your deletion rights will unfortunately mean we cannot provide our goods or services to you, or you supply goods or services to us.

Legitimate business interests

We use your personal data for the legitimate interests of our business to enable us to:

  • accept goods and services from you, or provide you with goods and services as requested by you;
  • manage and administer you or your organisation’s business relationship with Truduct, including the processing of payments, accounting, auditing, billing and collection and support services;
  • comply with our legal and compliance obligations;                                                                       
  • develop and improve our services to our customers and suppliers;
  • administer and improve our website to ensure that content is presented in the most effective manner;
  • provide customer support;
  • protect the safety and security of our facilities (for example through the use of CCTV on our premises);
  • manage insurance requirements;
  • monitor and assess compliance with our policies and procedures.

We may also process your personal data for the following purposes:

  • communicating with you through available means, to keep you up to date with information on our products, services and prices, and general company news;
  • collecting information about your preferences so that we can personalise the quality of our communications and interactions with you.

With regard to direct communications of this nature, you have the right to “opt out” at any time should you not wish to receive direct communications from us by emailing us at

We have a legitimate interest in processing your information as:

  • we will both benefit from the provision of goods and services under any contract between us;
  • we are required to ensure health and safety of our premises and have a legitimate interest in ensuring any processes are effective;
  • we have a legitimate interest in ensuring the security of our premises, and in assisting with the prevention and detection of crime;
  • we would be unable to provide our goods and services without processing your information.

We consider that it is reasonable for us to process your personal data for the purposes of our legitimate interests outlined above, as we process your personal data only so far as is necessary to achieve the purpose outlined in this privacy policy, and the processing of your personal data does not unreasonably intrude on your privacy.

Special Categories of Personal Data

Other than select biometric data collected when you visit one of our premises (CCTV images), we do not collect any Special Category data of customers, suppliers or advisors whether existing or prospective.

Personal Data of Children

We do not knowingly collect information from children, and we do not use our website to knowingly solicit personal information from or market to children. If we learn that someone under age 18 has provided personally identifiable information through one of our Sites, we will use reasonable efforts to remove that information from our systems.


We may share your information between Truduct and associated companies but only for the purposes specified in this policy. 
We may also use a number of carefully selected third parties to supply us with products and services, such as (but not limited to) supply chain operators, credit checks, reference checks and legal advice.  We will only share your information with these suppliers where it is necessary for them to provide us with the services we need.

We do not share your information with third parties for marketing purposes.


If you provide personal data to us concerning another person, you must ensure that you have the right to disclose that personal data to us and that we may collect, use and disclose that personal data (examples include the personal data of your directors, officers, employees or any other persons with whom you have business dealings or connections).  You must ensure that the person concerned is aware of all the matters outlined in this Policy which relate to them.


We may transfer your data abroad if required for the purposes as outlined in this Policy. Such transfers are subject to appropriate or suitable safeguards as required by the General Data Protection Regulation (EU) 2016/679 or other relevant laws.


We will only retain your personal data for the period necessary to fulfil the purposes outlined in this Policy, or otherwise legally required or permitted. This may be up to 6 years, unless a longer or shorter retention period is required or permitted by law.

We will also retain your personal data if it is required by Truduct Entities to assert or defend legal claims, until such time that the claims have been settled or the relevant retention period has expired.


The personal data we hold on you may be stored electronically or in hard copy. We have put in place reasonable physical, technical, and organisational measures to safeguard the information we hold. Such measures include, but are not limited to: system access restrictions and authentication, firewall and virus protection systems, and physical security systems.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us; any transmission is at your own risk. 

If you have reason to believe that your interaction with us is no longer secure please immediately notify us of the problem by contacting us at In the unlikely event that we believe the security of your personal information in our possession or control may have been compromised, we may seek to notify you of that development. If such a notification is appropriate, we will endeavour to do so as promptly as possible under the circumstances.


You have a number of rights concerning the personal data we hold about you.

Subject to statutory/contractual requirements, you have the right to:

  • request access to your personal data
  • ask us to rectify any inaccurate personal data
  • ask us to erase your personal data
  • ask us to restrict or block the processing of your personal data
  • port your personal data;
  • object to our processing of your personal data;
  • not be subject to automated decisions;
  • withdraw your consent

If you wish to do any of the above, please send an email to


If you have any concerns regarding our processing of your personal data, or are not satisfied with our handling of any request made by you, or would otherwise like to make a complaint, please contact us at:

Truduct Products Ltd, Foundry House, Maypole Fields, Halesowen, West Midlands, B63 2QB

or by email to:

so that we can do our very best to resolve the issue.

If you are not satisfied with our response, you may raise your complaint with the relevant privacy regulator.  In the United Kingdom, you can contact the Information Commissioner's Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or


This policy revision was issued on 02 August 2021.

We reserve the right to update this Policy if it is deemed necessary and we will publish the updated Policy as appropriate.